Feedback service policies and security duties
Video Call

1. Video Call service status : Waiting
1-1. Founders can cancel the application directly from 'Feedback' on My page.
1-2. If Mentors reject the application or do not approve it within the shorter period of [7 days from the time of Video Call request] OR [before the scheduled time of Video Call], the application will be automatically cancelled.

2. Video Call service status : In progress
2-1. Founders and Mentors cannot cancel the application directly after Mentor’s approval.
2-2. After finishing Video Call, Mentors are obliged to complete the feedback report within 3 days.
2-3. If Mentors fail to complete the feedback report within 3 days, the feedback will be automatically cancelled and they will be rated as '0' for the case.
2-4. Mentors familiarize themselves with the information of the Founder provided in advance and participate in the mentoring.

3. Video Call service status : Completed
3-1. Founders can check their feedback reports completed in 'Feedback' on My page.
3-2. Founders have the right to rate their Mentors on the case. The ratings will be used to improve the quality of the service.
3-3. Mentors can check their settlement status in 'Settlement' on My page.

4. Security duties
4-1. Founders & Mentors keep mutual promises in the mentoring process.
4-2. Founders & Mentors ensure the confidentiality of information and secrets obtained in the mentoring process.


Document Review

1. Document Review service status : Waiting
1-1. Founders can cancel the application directly from 'Feedback' on My page.
1-2. If Mentors reject the application or do not approve it within 7 days, the application will be automatically cancelled.

2. Document Review service status : In progress
2-1. Founders cannot cancel the application directly after Mentor’s approval.
2-2. After approval, Mentors are obliged to complete the feedback report within 3 days.
2-3. If Mentors fail to complete the feedback report within 3 days, the feedback will be automatically cancelled and they will be rated as '0' for the case.
2-4. Mentors may cancel the feedback directly within 3 days after approval and are obliged to communicate the reason for cancellation to founders. Mentors will not be rated for the case.
2-5. Mentors familiarize themselves with the information of the Founder provided in advance and participate in the mentoring.

3. Document Review service status : Completed
3-1. Founders can check their feedback reports completed in 'Feedback' on My page.
3-2. Founders have the right to rate their Mentors on the case. The ratings will be used to improve the quality of the service.
3-3. Mentors can check their settlement status in 'Settlement' on My page.

4.Security duties
4-1. Mentors have duties for prohibiting unauthorized distribution of the founder's IR deck.
4-2. Founders have duties for prohibiting unauthorized distribution of the mentor's feedback.

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